This course equips participants with practical skills and techniques to effectively manage and resolve conflicts in professional environments. Through interactive exercises and case studies, learners will explore the dynamics of workplace conflicts, identify root causes, and develop strategies for de-escalation, negotiation, and mediation. Participants will also enhance their communication, active listening, and problem-solving abilities, ensuring they can foster a more collaborative and positive work culture. Ideal for employees, managers, and HR professionals, the course promotes a proactive approach to maintaining harmony and productivity within teams.
