Many of the complaints the Office of the Independent Police Review Director receives about police conduct stem from misunderstanding, miscommunication or allegations of improper officer behaviour. Although formal investigations of complaints are sometimes necessary, dealing with less serious complaints through mediation encourages understanding and resolution.

Complainants can express how an officer’s conduct affected them and take part in determining the outcome of their complaint. Respondent officers can explain their actions and come to a better understanding of their interaction with citizens.

The parties share their views and take an active part in reaching a mutually agreeable resolution.

CJA Durham acts as a Vendor of Record of the OIPRD who receives, manages and oversees all public complaints against the police in Ontario. This includes Ontario’s municipal and regional police services and the Ontario Provincial Police.

CJA Durham is pleased to be a Vendor of Record by the Ministry of the Attorney General.